Legal

Financial Advisory & Intermediary Services Act (FAIS), 2002

Attaché Insurance Brokers is authorised to provide financial advisory and intermediary services in respect of commercial and personal short-term insurance Attaché Insurance Brokers is an authorised financial service provider. The FSP Licence number is 17236 and a copy of our licence is available for download.

Representatives of the Financial Services Provider

Disclosures on Attaché Insurance Brokers' representatives are available for download.

Disclosures

In terms of the Act, certain disclosures have to be made. A copy of our disclosure form is available for download.

Complaints

We always value your feedback on your experience and always seek to improve our service. You are more than welcome to contact us if you have any complaint so that we can give the matter our immediate attention.

Conflict of Interest Management Policy

We have a conflict of interest in place for the protection of our clients. Our conflict of interest policy is available for download.

Compliance Department

All matters regarding compliance in terms the FAIS Act can be addressed to our compliance department. The matter will be given urgent attention.

Privacy Policy

Your privacy is very important to us. This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Popia Notice

Your privacy is very important to us. This page informs you how we collect, use, and process your information. It also allows you to give consent to disclose your information should it be required.

PAIA Manual

We respect your right of access to information. This manual will help you (the requester of information) to exercise that right and help you know how you may get access to our records. The Promotion to Access of Information Act 2 of 2000 as amended from time to time (known as PAIA1 ) requires us to draft and make this manual available to you.

Prescribed forms:

Terms and Conditions of Business

Our services are rendered in terms of our terms and conditions of business agreement. The agreement governs our relationship with clients and sets out the mutual responsibilities of each party. . The document includes a description of our services, your duties as a client and a limit of liability. If you have any questions regarding the agreement, please let us know.

The Ombudsman for Short-Term Insurance

The Ombudsman is available to advise you in the event of claim problems which are not satisfactorily resolved by an intermediary and/or insurer.

Tel No: (011) 726 8900 / 0861 726 890 Fax No: (011) 726 5501 Email: info@osti.co.za Website: www.osti.co.za

FAIS Ombud

For compliance in terms of the FAIS Act, the FAIS Ombud's contact details are:

Tel No (012) 470 9080 Email: info@faisombud.co.za Website: www.faisombud.co.za

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